Privacy Policy
Your privacy matters to us. Here's how we handle your personal information with transparency and care.
Effective Date: January 15, 2025
Information We Collect
When you use praxivenora's budget analysis platform, we collect information that helps us provide better financial insights. This includes personal details you share during account creation, transaction data you input for analysis, and technical information about how you interact with our platform.
Personal Information
We collect your name, email address, phone number, and postal address when you register. For our Australian users, we also collect information required under the Privacy Act 1988, including any additional details needed for financial service compliance.
Financial Data
Your budget information, expense categories, income details, and financial goals are stored securely. We use this data exclusively to generate your personalized analysis reports and recommendations.
Important: We never collect your actual banking credentials or account passwords. All financial data is entered voluntarily by you for analysis purposes only.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with praxivenora. We're not in the business of collecting data for its own sake – everything we gather has a clear purpose in helping you understand and improve your financial situation.
- Generate personalized budget analysis reports and financial insights
- Send you important updates about your account and our services
- Provide customer support when you need assistance
- Improve our platform based on user feedback and usage patterns
- Comply with Australian financial regulations and legal requirements
- Detect and prevent fraudulent activity or unauthorized access
We don't use your personal information for advertising purposes, and we don't sell your data to third parties. Your financial information stays private and is used solely to provide the services you've requested.
Data Storage and Security
Security isn't just a buzzword for us – it's fundamental to everything we do. Your financial information deserves the highest level of protection, and we've built our systems with that principle in mind.
Encryption and Protection
All data transmitted to our servers uses industry-standard TLS encryption. Your information is stored in encrypted databases with multiple layers of security controls. We regularly update our security measures and conduct vulnerability assessments.
Data Location
Your information is primarily stored on Australian servers, in compliance with local data sovereignty requirements. When we use international service providers, we ensure they meet Australian privacy standards and have appropriate data transfer agreements in place.
Our team undergoes regular security training, and access to your data is strictly limited to employees who need it to provide your requested services. We maintain detailed logs of all data access for security monitoring purposes.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We respect these rights and have made it straightforward for you to exercise them when needed.
- Access your personal information and request copies of data we hold
- Correct any inaccurate or outdated information in your profile
- Request deletion of your account and associated data
- Object to certain types of data processing
- Request data portability to transfer your information elsewhere
- Lodge complaints about our privacy practices
To exercise these rights, simply contact our privacy team using the details provided below. We typically respond to requests within 30 days and will walk you through the process step by step.
Data Retention
We keep your information only as long as necessary to provide our services or meet legal requirements. Account information is typically retained for seven years after account closure to comply with Australian financial record-keeping regulations. You can request earlier deletion in most circumstances.
Sharing and Disclosure
We believe in transparency about when and why we might share your information. The short answer is: we don't share your personal data except in very specific, limited circumstances that we'll outline clearly here.
Service Providers
Some trusted third-party companies help us operate our platform – think cloud hosting, email delivery, and payment processing. These providers have strict contracts requiring them to protect your data and use it only for the specific services we've requested.
Legal Requirements
We may disclose information if required by Australian law, court orders, or government requests. This includes compliance with Australian financial regulations, tax reporting requirements, or law enforcement investigations where legally mandated.
We do not: Sell your data to marketers, share information for advertising purposes, or provide your details to other financial service companies without your explicit consent.
Cookies and Tracking
Like most websites, we use cookies and similar technologies to improve your experience and understand how our platform is being used. Here's what that means in practical terms and how you can control these technologies.
Essential Cookies
These keep you logged in, remember your preferences, and ensure the platform works properly. These cookies are necessary for basic functionality and can't be disabled if you want to use our services.
Analytics Cookies
We use these to understand which features are most helpful and where users might be experiencing difficulties. This helps us improve the platform for everyone. You can opt out of these through your browser settings or our cookie preferences center.
Most browsers allow you to control cookies through their settings. Keep in mind that blocking certain cookies might affect your ability to use some features of our platform.
Changes to This Policy
Privacy laws evolve, our services improve, and sometimes we need to update this policy. When we make changes, we'll let you know in advance and explain what's different.
For significant changes that affect how we handle your data, we'll send email notifications to all active users at least 30 days before the changes take effect. Minor updates, like clarifications or additional examples, will be posted here with an updated effective date.
We encourage you to review this policy periodically, especially if you have questions about how your information is being handled. The current version is always available at praxivenora.sbs/data-protection.html.
International Users
While praxivenora primarily serves the Australian market, we welcome users from other countries who find our budget analysis tools helpful. If you're located outside Australia, please be aware that your information will be transferred to and processed in Australia.
We take steps to ensure appropriate protections are in place for international data transfers. However, privacy laws vary by country, and Australian privacy protections may differ from those in your jurisdiction.
If you're in the European Union, you may have additional rights under GDPR. Contact our privacy team for specific information about how EU privacy rights apply to your use of our services.
Questions About Your Privacy?
We're here to help with any privacy questions or concerns. Reach out to our dedicated privacy team:
Email: privacy@praxivenora.sbs
Phone: +61 418 781 530
Mail: Privacy Officer, praxivenora, 122 Hargreaves St, Bendigo VIC 3550, Australia
For complaints about our privacy practices, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au
Email: privacy@praxivenora.sbs
Phone: +61 418 781 530
Mail: Privacy Officer, praxivenora, 122 Hargreaves St, Bendigo VIC 3550, Australia
For complaints about our privacy practices, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au